Phone: 1800 203 213

Frequently Asked Questions

If you have a question that you don’t see on the list here please call the nursing home manager in the home nearest to you. We are here to help.

Q. What type of care does the nursing home provide?
A. Mowlam Nursing Homes provide care for adults over the age of 18 years. This can be either short term care for convalescence or post operative or respite or long term nursing home care.

Q. Does the home provide a respite care service?
A. Yes. Respite care is available for periods of one week or longer.

Q. Are there nurses on site at all times?
A. Yes there are nurses on duty in the home 24 hours per day.

Q. Is there an activities programme?
A. A formal programme of activities is available each day from a wide range of activities. You may choose which activities you would like to participate in. Additionally games are available for use at any time.

Q. What are the visiting hours?
A. There are no formal visiting hours – relatives or friends can visit whenever it suits.

Q. Can I have a telephone in my room?
A. All rooms have a telephone or telephone connection.

Q. Can I have a television in my room?
A. All rooms have televisions.

Q. Can we bring some of our own furniture?
A. Yes you can bring your own furniture that would be suitable including pictures, radio etc.

Q. How do I launder my clothes?
A. All clothes are laundered in the home by Mowlam Healthcare.

Q. Can I continue to use my own GP?
A. Yes you can use your own GP.

Q. Is a GP available at all times?
A. A GP available round the clock for emergency care on a call out service.

Q. Will the Government pay for nursing home costs?

A. The HSE can make a contribution towards nursing home care for individuals, knows as subvention. This is based on an individual assessment by the HSE. The Government has a scheme in place known as Fair Deal which covers 80% of the costs of individual nursing home care. Click here for more details.

Q. Can I still go out with family or friends?
A. Yes we encouraged residents to go out with friends and family as often as the feel comfortable travelling for day trips or holidays.

Q: What if I am not satisfied with the service?

A: Mowlam Healthcare welcomes all comments, complaints and compliments.

Informal Complaint

Speak informally to any member of staff and outline your concerns.

Should your concerns not be resolved to your satisfaction speak with the Person in Charge or Director of Nursing.

 

Formal Complaint

If a person wishes to make a formal complaint they can do so verbally or in writing to the Person in Charge or Director of Nursing.

Executive Review:

If at this point the complainant is not satisfied with the outcome of the investigation, the complainant can seek an Executive Review of the complaint within 30 working days from Mowlam Healthcare, Barrow House, Michael Street, Limerick.  Telephone No: 061 416099; Fax: 061 416106; email: info@mowlamhealthcare.com

Independent Appeals Review:

If the complaint remains unresolved an Independent Appeals Review of the complaint can be sought. A mutually agreed expert from an expert panel consisting of experts in Gerontology, Nursing and the Legal Profession will be selected to conduct the review and findings will be issued within 3 months.

Q. What if the complaint has still not been resolved?

A. If you have complained to us and you’re not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman’s remit relates to complaints about actions which occur on or after 24th of August 2015

The Office of the Ombudsman – 18 Lower Leeson Street, Dublin 2. tel : 1890 22 30 30 or 01 639 5600 email ombudsman@ombudsman.gov.ie  www.ombudsman.gov.ie